The trades industry has been around for centuries, but it’s constantly evolving. As we move through 2025, tradespeople face new challenges and opportunities brought about by technological advancements, changing customer expectations, and global events. Staying ahead of these trends is crucial if you want your trade business to thrive.
Let’s take a look at the top trends shaping the future of trade businesses this year and what you can do to stay ahead of the curve.
1. The Rise of Green Technology
Sustainability is no longer a buzzword, it’s a business imperative. Customers are demanding eco-friendly solutions, and governments are incentivising trades to adopt greener practices. Whether it’s installing energy-efficient heating systems, recommending solar panels, or ensuring your fleet uses low-emission vehicles, embracing green technology is essential.
What you can do:
- Upskill in renewable technologies like solar or heat pumps.
- Partner with suppliers offering eco-friendly products.
- Highlight your green credentials in your marketing to attract eco-conscious customers.
2. Digital Transformation in Full Swing
Digital tools are revolutionising the way tradespeople run their businesses. From online booking systems to digital invoicing, customers now expect seamless, tech-enabled experiences. The trades that invest in these tools are the ones who’ll win repeat business and streamline their operations.
What you can do:
- Offer online booking to make it easier for customers to schedule jobs.
- Use digital payment systems for quicker and more secure transactions.
- Invest in job management software (more on this later!).
3. Labour Shortages and the Push for Skilled Workers
Labour shortages continue to be a challenge in 2025, particularly in skilled trades like plumbing and electrical work. This shortage isn’t just about finding workers—it’s about finding the right workers who are up to the job.
What you can do:
- Offer apprenticeships to train the next generation of skilled workers.
- Provide ongoing training to your team to keep them up-to-date with the latest techniques and tools.
- Invest in workplace culture to make your business a great place to work.
4. The Rise of Job Management Software
Managing a trade business is no easy feat, especially as customer expectations grow and competition stiffens. Job management software is no longer a “nice-to-have”; it’s becoming a necessity for efficient operations.
Take Fergus Software, for example. It’s designed specifically for trades businesses, offering tools to help you track jobs from quote to completion, manage your team’s schedules, and keep an eye on your cash flow. By simplifying admin and improving organisation, you’ll have more time to focus on the hands-on work that pays the bills.
What you can do:
- Explore options like Fergus to find software that fits your business needs.
- Use job management tools to reduce paperwork and improve customer communication.
- Regularly review and optimise your processes using insights from your software.
5. Increased Demand for Multi-Skilled Tradespeople
Customers want tradespeople who can offer a broader range of services. For example, an electrician who can also install smart home systems or a plumber who’s qualified to work with renewable energy technology. Multi-skilled tradespeople are in high demand and can command premium rates.
What you can do:
- Expand your skill set by taking courses in complementary areas.
- Market yourself as a one-stop solution for customers’ needs.
- Use your diversified skills to upsell services and increase your revenue.
6. Smart Home Technology is Booming
The smart home market is exploding, and tradespeople are at the forefront of this revolution. From smart thermostats to security systems, customers are looking for trades who can install and maintain these systems. This trend isn’t going away anytime soon.
What you can do:
- Get certified in installing smart home systems.
- Partner with manufacturers to stay up-to-date on the latest products.
- Highlight your expertise in smart home technology in your marketing.
7. Changing Customer Expectations
Today’s customers expect more than just a job well done. They want clear communication, timely responses, and excellent customer service. In 2025, the trades that can deliver this level of service will stand out from the competition.
What you can do:
- Use technology to keep customers informed, such as job updates and appointment reminders.
- Train your team in customer service skills.
- Follow up after every job to ensure customer satisfaction and encourage reviews.
8. Social Media and Online Presence
Your customers are online, and your business should be too. Social media is becoming an increasingly important tool for tradespeople to showcase their work, attract new clients, and build their brand.
What you can do:
- Share before-and-after photos of your projects on platforms like Instagram.
- Collect and share positive customer reviews on your website and social media.
- Engage with your audience by answering questions and providing helpful tips.
9. Inflation and Rising Material Costs
The cost of materials is on the rise, and tradespeople are feeling the pinch. This trend looks set to continue in 2025, making it more important than ever to manage your costs effectively.
What you can do:
- Build strong relationships with suppliers to negotiate better deals.
- Pass on some of the cost increases to customers while communicating transparently.
- Use job management software like Fergus to track expenses and ensure profitability.
10. The Growing Importance of Reviews and Reputation
Word of mouth has gone digital, and online reviews can make or break your business. In 2025, more customers are relying on platforms like Trustpilot, Google Reviews, and even social media to choose their tradespeople.
What you can do:
- Encourage satisfied customers to leave reviews.
- Respond promptly and professionally to any negative feedback.
- Use positive reviews in your marketing to build trust with potential clients.
11. Automation and AI in Trades
Automation and artificial intelligence (AI) aren’t just for high-tech industries. From automated scheduling to AI-powered customer service tools, these technologies are creeping into the trades industry and making a big impact.
What you can do:
- Explore tools that automate repetitive tasks, like scheduling or quoting.
- Keep an eye on emerging AI trends to stay ahead of the competition.
- Use these tools to improve efficiency and free up time for more valuable work.
Final Thoughts
The trades industry is changing rapidly, and staying ahead of these trends is crucial for success in 2025. Whether it’s adopting green technology, embracing digital tools like Fergus Software, or upskilling to meet new customer demands, there’s no shortage of opportunities for those willing to adapt.
Remember, the key is to stay informed, be proactive, and keep evolving. By doing so, you’ll not only survive in this competitive market but thrive.
For more information on Fergus: #1 Job Management Software | Fergus
