Quality Plumber Week

This award honours individuals or businesses who are actively reducing their environmental impact and promoting sustainable practices in their day-to-day operations. Whether through innovative solutions, customer education, or responsible sourcing, this category celebrates those who are making a meaningful difference to the planet.

To progress as a nominee, we’re looking for you to outline your achievements in one or more of the following areas:

• Share specific actions you’ve taken to reduce emissions or waste (e.g. low-emission vehicles, use of energy-efficient tools and equipment).
• Describe how your working practices or installations help conserve water, reduce energy consumption, or minimise material waste.
• Highlight any green certifications, environmental policies, or sustainable supply chain choices you’ve implemented.
• Give examples of eco-friendly products or systems you recommend or install for clients.
• Describe how you engage your customers in conversations about sustainability.
• Explain how you manage waste on the job. Do you recycle old parts or reduce packaging waste?
  Provide examples of how you measure the success of your sustainability efforts (e.g. energy savings achieved for clients, tonnes of CO2 avoided, litres of water saved).

Prize Sponsored by Altecnic: Altecnic Product Bundle including Wera 135926 Kraftform Kompakt ToolKit, Caleffi XF Heat Pump Filter with Insulation, High Temperature Anti-Freeze Valve with Swivel Connection, Filter Ball Valve, Fill & Flush Valve and Flow Meter

This award celebrates individuals or businesses who go above and beyond their day-to-day work to make a positive and lasting difference in their local community. Whether through charitable work, supporting vulnerable groups, offering free services, or mentoring the next generation, this category honours those who use their skills and position to uplift others.

To be considered as a nominee, please outline your achievements in one or more of the following areas:

• Provide examples of how you have used your skills, time, or resources to support your local community. This could include offering pro bono or discounted services to those in need, helping with community building projects, or responding to emergency situations without charge.
• Highlight instances where your work has directly improved someone’s living conditions, comfort, or safety.
• Describe your involvement with local charities, schools, community centres, shelters, or non-profit projects. Have you supported fundraising efforts, sponsored local events, or partnered with community organisations?
• Explain how you help others grow through training, mentorship, or offering apprenticeships.

Prize Sponsored by Fernox: £200 Amazon Voucher

This award recognises individuals or businesses who demonstrate a strong commitment to continuous professional development. It honours those who prioritise upskilling, staying up to date with industry standards, and creating a culture of learning within their workplace.

To progress as a nominee, we ask you to outline your achievements in one or more of the following areas:

• Describe the procedures or routines you have in place to ensure regular training.
• Highlight any recent qualifications, CPD (Continuing Professional Development) activities, or specialist training you or your team have completed.
• Share how you embed training into everyday operations. This could include peer learning, site-based mentoring, or shadowing schemes.
• Explain how you keep up with new regulations, technologies, and best practices to ensure high standards across your work.
• If you run or support apprenticeship schemes, training placements, or internal development pathways, provide details of how these work and the results you’ve seen.

Prize Sponsored by BPEC: BPEC Heat Pump Manuals

This award honours a standout installer who demonstrates not only technical excellence but also resilience, problem-solving, and an outstanding commitment to customer satisfaction. It’s designed to celebrate professionals who go the extra mile to deliver high-quality work, even when faced with complex or challenging situations.

To progress as a nominee, please outline your achievements in one or more of the following areas:

• Share a detailed example of a time when you encountered a significant issue during an installation or repair – this could involve unexpected technical challenges, structural issues, faulty products, or time-sensitive pressures. Describe the steps you took to assess, resolve, and communicate the problem, and how your solution showcased your skill, professionalism, or creativity.
• Tell us about a specific job you are most proud of. This might be because it involved an innovative solution, a high level of craftsmanship, a unique technical requirement, or a particularly meaningful customer situation.
• Describe how you build trust and deliver excellent service – whether it’s through clear communication, respectful service in customers’ homes, flexible scheduling, or post-installation support.
• Share any customer feedback, testimonials, or recognition you’ve received that highlights the quality of your service.

Prize Sponsored by Instantor: Press tool complete with accessories such as two batteries, jaw set and carry case RRP approx.  £1000

This award celebrates businesses or individuals who have proactively embraced new technologies to enhance their operations, customer experience, and overall service delivery. The aim is to highlight forward-thinking professionals who are not only adapting to industry changes but leading the way through smart, innovative solutions.

To be considered as a nominee, we invite you to outline your achievements in one or more of the following areas:

• Describe how you have incorporated digital tools or smart systems into your daily workflow (e.g. job management software, digital invoicing, remote diagnostics, smart scheduling).
• Share specific examples of technology you use in the field or in the office, and explain how they streamline your work.
• Explain how technology has enhanced the experience for your customers (e.g. quicker response times, better communication, real-time updates, seamless quoting and billing processes).
• Have you implemented or recommended smart heating systems, remote monitoring, or energy-efficient solutions for your clients? Share details and outcomes.
• Demonstrate how adopting new technologies has improved your business performance – this could include reduced overheads, increased job capacity, or improved team productivity

Prize Sponsored by Bristan: Eco Start bathroom tap bundle, worth over £350 RRP.

This award celebrates new and up-and-coming businesses that are already making a strong impression in the plumbing and heating industry. It honours those who have demonstrated skill, ambition, and a clear commitment to their craft early in their journey and who show great promise for the future.

To be considered as a nominee, please outline your achievements in one or more of the following areas:

• Share the story of how and why you entered the plumbing and heating industry. What inspired your career choice, and what have you learned along the way?
• Tell us about a recent job, project, or customer experience that stands out to you – something that highlights your skills, attention to detail, or customer-first attitude.
• Outline the steps you’re currently taking to grow your business or build your skills such as training, networking, certifications, or marketing efforts.
• Highlight any challenges you’ve overcome as a new business and how you’ve demonstrated resilience and professionalism in response.
• Share your goals and aspirations for the coming years. How do you plan to continue developing your business, skills, or service offering?

Prize Sponsored by Premierline:  £200 B&Q Voucher

This award celebrates individuals or businesses that have shown exceptional commitment to fostering diversity, equality, and inclusion within their workplace and the wider industry. It honours those who not only understand the value of a diverse workforce but actively work to break down barriers, create inclusive environments, and promote fair opportunities for all.

To progress as a nominee, we ask you to outline your achievements in one or more of the following areas:

• Describe the specific policies, practices, or initiatives you’ve implemented to attract, hire, and retain people from diverse backgrounds – whether that includes gender, ethnicity, age, disability, LGBTQIA+, socioeconomic status, or neurodiversity.
• Highlight efforts to foster an inclusive and supportive workplace culture, such as inclusive language policies, flexible working arrangements, or internal DEI training.
• Share how you’ve created or supported opportunities for underrepresented groups to enter the plumbing and heating industry. This could include mentoring schemes, apprenticeships, community outreach, partnerships with schools or organisations, or offering training to individuals who face barriers to entry.
• Provide examples of challenges you’ve faced or observed related to diversity and inclusion in the plumbing and heating sector, and how you’ve taken proactive steps to address them.

Prize Sponsored by APHC:  £200 Amazon Voucher